Privacy and cookie policy

Kilnbridge respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you as to how we collect, process and protect your personal data when you visit our website, including any data you may provide through this website or corresponding with us by post, phone or e-mail. This policy will tell you about your privacy rights and how the law protects you. References to “Kilnbridge”, the “Company”, “we” or “us” shall include Kilnbridge Group Limited and all its subsidiaries.



Kilnbridge is the controller and responsible for your personal data. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are; Kilnbridge Group Limited, McDermott House, South Crescent, Cody Road Business Park, London, E16 4TL. Tel: 0207 511 1888

We have appointed a Data Protection Officer who may be contacted by writing to the above address or by e-mail:

If you have any questions about this Privacy Notice or our data collection practices, please contact us at the address, telephone number or e-mail listed above and specify the nature of your question.

Changes to the Privacy Notice and your duty to inform us of changes

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications or store cookie files on your computer in order to deliver its service(s). Clicking on those links or enabling those connections may allow third parties to collect, store or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Notice of every website you visit.


Depending on who you are (e.g. client, supplier, business partner etc.) and how you interact with us (e.g. online, offline, over the phone etc.) we may process different data about you.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Below you will find an overview of the categories of data that we may collect:

Categories of data Examples of the types of data
Personal identity data Name, surname, title, date of birth
Contact information data E-mail, phone number, address
Usage data Includes information about how you use our website, products and services.
Marketing data Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Communications data Includes all communications we have with you whether by e-mail, post, phone or otherwise.

If you fail to provide personal data

If we ask you to provide us with your data, whether required by law or under the terms of a contract, but you choose not to, we may not be able to perform the contract we have or are trying to enter into with you or be able to respond to any request you might have.


We use different methods to collect data from and about you through:

  • Direct interactions: You may give us your identity and contact data by corresponding with us by post, phone, e-mail or otherwise.
  • Automated technologies or interactions: When you visit or use our websites or otherwise interact with us through our digital channels, in addition to the information you provide to us directly we may collect information sent to us by your computer, mobile phone or other access device. For example, we may collect your internet protocol (IP) address, time zone setting and location, browser type, operating system and platform and other technology on the devices you use to access this website.
  • CCTV & Security: If you visit our premises, for security reasons we might also record your data through video or other electronic, digital or wireless surveillance system or device (e.g. CCTV).


We will only use your personal data when there is a lawful basis for doing so:

Where you have provided consent

To supply brochures and materials you have specifically requested from us or to contact you via e-mail, post or telephone with regards to information about our products and services.

You may withdraw your consent for us to use your personal data at any time.

Where required to perform a contract with you

We may use and process your personal data where it is necessary for the performance of a contract or at your request before entering into a contract.

Where there is a legitimate interest

We may use and process your personal data where it is necessary to pursue our legitimate interests as a business and your interests and fundamental rights do not override those interests. We will consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

Comply with a legal or regulatory obligation

We may use your data to comply with a legal or regulatory obligation including; to assist HMRC or other public authority, to identify you when you contract with or contact us or to verify the accuracy of the data that we hold about you.

Where it is in your vital Interest

We may use your data to contact you or where we reasonably believe that processing your personal data will prevent or reduce any potential harm to you.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


With your permission and/or where permitted by law, we may use your personal data for marketing purposes, which may include contacting you by e-mail, telephone, text message or post, with information on Kilnbridge news, products and services, business developments and marketing events.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and communications:

  • We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
  • You will receive marketing communications from us if you have requested information from us, purchased goods or services from us or expressed an interest in our products and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside the Kilnbridge group of companies for marketing purposes.

You can always opt-out from receiving marketing related communications by asking us or third parties to stop sending you marketing messages at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or experience or other transactions.


We will never share your personal data with any third-party (i.e. a party other than an entity within the Kilnbridge Group) business organisation that intends to use it for their own purposes, other than as required by law. Third parties that we may share your personal data with could include; professional advisers such as lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

With your consent, we may share your personal data with third parties (i.e. parties other than entities within the Kilnbridge Group) such as those who assist us in providing the products and services. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.


We have in place security measures designed to prevent data loss, preserve integrity and regulate access to data. Only authorised Kilnbridge employees and authorised employees of our third-party service providers processing data on our behalf have access to your personal data.

All Kilnbridge employees who have access to personal data are required to adhere to the Kilnbridge Privacy Policy and all third-party service providers are required to sign non-disclosure agreements. In addition, contracts are in place with such third-party service providers acting as data processors for Kilnbridge that have access to your personal data to ensure that the level of security required in your jurisdiction is in place and that your personal data is processed only as instructed by Kilnbridge.


Kilnbridge will retain your personal data only for as long as is necessary for the purposes set out in this policy. Kilnbridge will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Details of retention periods for different aspects of your personal data are available in our Retention Policy which you can request from us by contacting our Data Protection Officer.


You have a number of rights in relation to your personal data under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us search for your personal data. We will respond to requests within 30 days.

You have the right to ask Kilnbridge to provide you with all the personal data it stores on you. You have the right to ask Kilnbridge to rectify and delete your personal data, restrict its use, and port your data to another organization. You also have the right to object to the processing of your data by Kilnbridge in some circumstances and, where we have asked for consent to process your data, to withdraw this consent. You may contact our Data Protection Officer with regard to any of these rights.

There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal data about another person or if Kilnbridge is legally prevented from disclosing such information. In addition, Kilnbridge may be able to retain data even if you withdraw your consent where Kilnbridge can demonstrate that it has a legal requirement to process your data.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (


We do not intentionally collect information from children under the age of 16.

If you are under the age of 16, we advise that you speak with and get your parent or guardian’s consent before sharing your data with us.


Kilnbridge does make use of Cookies, which are small text files that are placed on your computer by websites that you visit, or certain e-mails you open and other similar technologies such as Flash Cookies and web beacons. Such technologies are widely used in order to make websites work or work more efficiently, as well as to provide information to the owners of the site about aspects of your visit. Cookie and similar technologies help us tailor this website to your personal needs.

Cookies located on your computer do not contain your name but an IP address.

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of this website if you do so. See your browser "Help" button for how you can do this. Some Flash Cookies may not be affected by such settings.

For further information about Cookies including how to refuse them, please visit